![]() This morning (Sunday) I got a reply that a partial refund has been sent, though I'm not sure where or how yet, I guess I'll wait till next week to verify. On Saturday I sent Chris an e-mail describing my expenses and asking if he'd still honor some sort of refund. I haven't been able to test-ride the bike yet as it's been pouring here every day, but I'm going to have to assume that it's fine now. I got the ECU back on Friday, installed it, and the CEL did go away. ![]() Later in the day he finally sent it, but when I looked it up, the package was arriving Friday, so it wasn't overnighted like he promised. Thursday morning I texted Chris again to ask for a tracking number since he never sent me one. I asked if he was able to identify whether or not he originally forgot to disable the exhaust servo, but got no response, nor any further communication. He said that the ECU would ship back that day (Wednesday), without further details. Finally Wednesday morning I texted Chris to ask on the status of my ECU, as I knew he received it Tuesday just after lunch. I waited all day Tuesday but didn't get any call or text or anything. Not wanting to add to an already expensive situation, I UPS ground the ECU back to him (with insurance), which he received on Tuesday. His shop supposedly closes at 5pm, but I guess he clocked out early that day and my issue went unaddressed until the next day, leaving me pretty bummed out and frustrated.įriday I spoke to Chris and he said to send the ECU back, and that he'll cover "overnight" shipping back and give me some sort of refund. I then called him back around 4:30pm his time, but nobody picked up and my follow-up text went unanswered. He said he may have screwed up and that I should take the bike for a quick test ride and let him know if the code persisted. I spoke to Chris to let him know what I'm seeing (the form he sent back and the CEL on the bike). So a few hours later I called back, she answered, and then promised me Chris would call back, which a few minutes later he did. I called him, some woman on the phone told me he'd call me back, but he didn't. The checkbox next to disabling the exhaust servo wasn't checked. My first indication of that was actually when I looked at the form he sent back with the ECU, indicating what work he had performed. Specifically, he forgot to disable the exhaust servo so my bike threw the P1404 engine code and I had a permanent check engine light. ![]() Unfortunately that is where the happy and positive experience ended, as Chris got the tune wrong. I was very happy with that turn-around time. Chris received my ECU on Tuesday and I had it back in my hands on Thursday. It wasn't cheap, but I wanted my ECU back quickly, and more importantly in one piece. I paid for air shipping to ship my ECU, expedited processing by Chris, and then expedited shipping back, along with shipping insurance both ways. My initial call with him was a positive experience, he seems like a nice and friendly guy, so I decided to give him a chance and also support a local Southern boy. I decided to go with Moore Mafia this time around because Chris seems to know Suzukis, has a lot of happy customers and legit track records to prove his abilities. I have never used 2WDW for mail-in ECU tuning, but I have to extrapolate my previous experiences and assume it'd be good. Nels is a very nice guy who clearly knows his stuff, his staff was friendly and my appointments went according to plan both times. ![]() My previous two dyno tuning experiences were with 2WDW in person, as I lived pretty close to their shop. I want to share my experience with Moore Mafia for future searches and anyone asking which tuner to go with.
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